Choosing the right web design agency is a crucial decision for any business looking to build or refresh its online presence. Your website is often the first impression potential customers have of your brand, so you want to ensure it’s built by a team that understands your goals and can deliver results.
If you’re searching for a website design company or Hamilton website designer, asking the right questions during the selection process will help you make an informed decision—and avoid costly mistakes. Below are the top 10 questions you should ask before hiring a web design agency.
1. How will I be involved in the development process?
The best web design agencies work collaboratively with their clients. You should expect to be involved throughout the project, from initial discovery meetings to feedback rounds and final approval.
At 101 Keys, we believe in transparent, client-first communication. We involve you at every key stage, making sure your feedback is heard and your brand vision is reflected in the final product.
2. Do you offer services other than web design?
A great website is only part of your digital presence. Look for a website design company that offers additional services like SEO, digital marketing, and website maintenance. This ensures your site is optimized for performance and discoverability from day one.
101 Keys is more than just a web design agency. We’re a full-service digital partner offering:
- SEO and local optimization
- Google Ads and paid advertising
- Website hosting and maintenance
- Ongoing digital strategy and support
3. Do you work in-house or outsource your projects?
Understanding who will be working on your website matters. Agencies that outsource design or development may face quality control and communication issues.
All of our work at 101 Keys is done 100% in-house. That means faster turnaround times, direct communication, and consistently high-quality results from a local Hamilton-based team.
4. What do you need from me before the project starts?
A good agency will guide you through the preparation phase and let you know exactly what they need—whether it’s brand assets, access to your domain, or details about your business goals.
At 101 Keys, we provide a clear project onboarding checklist so you know what to expect and how to get started quickly and smoothly.
5. Do I need to provide images and/or written content for the website?
Some agencies expect clients to deliver all content, while others offer professional copywriting and photography services.
We’re flexible. If you already have content and images, we’re happy to use them. But if you need help crafting compelling messaging or sourcing visuals, our team can create everything for you—from headlines to high-quality graphics. For royalty-free stock photos, illustrations, and assets, we often use Envato Elements for its vast creative library.
6. Which technologies or content management systems do you use?
It’s important to know what platform your site will be built on—especially if you’ll need to update it yourself.
101 Keys builds fully customized websites using WordPress, a powerful and user-friendly content management system (CMS). You’ll have full control over your content with an intuitive backend interface.
7. Are your designs responsive?
Responsive web design ensures your website looks and functions perfectly across all screen sizes—from desktops to tablets to smartphones. In 2025, this isn’t optional—it’s essential.
Every website we design at 101 Keys is fully responsive. Your site will look great and perform seamlessly whether your visitors are browsing on their phone or their desktop.
8. Do you follow SEO best practices when building new sites?
There’s no sense spending money to build an amazing website if no one’s going to see it. Search engine optimization (SEO) should be built into the design from day one.
We implement SEO best practices into every website we build—from fast load times and mobile optimization to keyword-friendly structure and metadata. As a local Hamilton website designer, we also help you target local search terms to reach nearby customers.
9. How many rounds of edits and revisions are included?
Be sure to clarify how much input you’ll have throughout the design process—and what happens if you need revisions.
At 101 Keys, we include multiple rounds of revisions in every project to ensure the final result aligns perfectly with your vision. We work with you until you’re satisfied—no surprises or hidden fees.
10. Do I own the site and its contents after it goes live?
This is a big one. Some agencies retain control over your site, making it hard to switch providers or make future updates.
At 101 Keys, once your site is live, you own it—100%. We believe your digital presence should be in your hands, not locked behind someone else’s control.
Final Thoughts
Hiring a web design agency is a big step, and it pays to do your homework. By asking these 10 essential questions, you’ll gain the clarity and confidence you need to choose the right partner for your business.
Looking for a reliable, experienced website design company in Hamilton? At 101 Keys, we deliver conversion-focused websites, seamless user experiences, and long-term digital support—all from a local in-house team you can trust.
Ready to build something great?
Contact us today for a free consultation with our Hamilton-based web design experts.
